Hello. We are Laundry To Home. Here's how we protect your data and respect your privacy.
Privacy Policy – ​​Laundry to Home
Effective Date: 01/01/2025
Last Updated: 01/01/2025
Laundry to Home (“the Company,” “we,” or “our”) is committed to protecting the privacy and security of our users’ and customers’ (“you,” “your”) personal information. This Privacy Policy describes how we collect, use, store, and protect your data, as well as your rights regarding that information.
By accessing or using our services (mobile app, website, or dashboard), you declare that you have read, understood, and accepted this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Data: Name, address, email address, phone number, login credentials.
Payment Data: Credit/debit card information is securely processed by payment providers (Stripe, PayPal, or others). We do not directly store sensitive financial information.
Service data: pickup/delivery address, order history, user preferences.
Technical data: IP address, device, operating system, unique identifiers, cookies, and browsing data.
Location: when the user authorizes the use of GPS to provide the service.
2. Purpose of data processing
The information collected is used to:
Provide, manage, and improve the home laundry service.
Process payments and billing.
Communicate with customers about orders, promotions, or incidents.
Comply with legal or regulatory obligations.
Prevent fraud, abuse, and misuse of the platform.
Conduct internal analysis and improve the user experience.
3. Legal basis for data processing
We process your data based on:
Explicit consent given when registering or using the app.
Performance of a contract, necessary for the provision of the service.
Legitimate interest, such as security measures, service improvement, and fraud prevention.
Legal compliance, in the event of requests from competent authorities.
4. Sharing information with third parties
We may share information with:
Payment providers, gateways, and banks.
Hosting, cloud storage, and cybersecurity companies.
Drivers/employees in charge of pickup and delivery.
Legal or regulatory authorities, when required by law.
We never sell or rent personal information to third parties.
5. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to improve the experience, analyze traffic, and personalize content. Users can configure or disable cookies in their browser, although some functionality may be limited.
6. Information Security
We implement reasonable administrative, technical, and physical measures to protect data. However, no system is 100% secure, so Laundry to Home cannot guarantee the absolute security of transmitted or stored information.
7. Data Retention
We retain personal information:
As long as the account remains active.
As long as necessary to provide the service.
As long as required by law or as necessary to resolve disputes, prevent fraud, or enforce contracts.
8. User Rights
You may, at any time:
Access your personal data.
Request rectification or update.
Request deletion (except where required by law to retain it).
Restrict or object to certain processing.
Requests: laundrytohome@gmail.com
9. International Data Transfer
If your data is transferred and stored on servers outside the US (e.g., cloud providers), we ensure that appropriate protection measures are implemented in accordance with applicable law.
10. Limitation of Liability
Laundry to Home shall not be liable for any loss, damage, breach, or unauthorized access resulting from events beyond its reasonable control, including cyberattacks, errors by third-party providers, or user misuse.
The Company assumes no responsibility for external links, third-party websites, or applications that may be linked from our platform.
11. Changes to the Policy
We reserve the right to modify this Privacy Policy at any time. Any significant changes will be notified to users prior to their effective date.
12. Governing Jurisdiction
This Privacy Policy is governed by the laws of the State of Minnesota, United States, without regard to its conflict of laws rules.
Any dispute shall be resolved exclusively in the competent courts of Minnesota.
13. Contact
If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:
📧 Email: laundrytohome@gmail.com
🏢 Address: SERVICES ONLINE